Privacy Policy

1. Our Commitment to Your Privacy

WWW.COM MEDIA PTY LTD (ABN 78 090 045 300) ("10 of The Best", "we", "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to all users of our Platform, including Venues and Users. By using our Platform, you consent to the collection and use of your information as described in this policy.

2. What Personal Information We Collect

We collect information that is reasonably necessary for us to provide our services. This includes:

  • For Venues:
    • Identity and Contact Details: Business name, ABN, address, contact name, email, phone.
    • Profile Information: Venue descriptions, images, pricing, menus, availability.
    • Financial Details: Payment and billing information.
    • Platform Activity: Communications and booking activity via the Platform.
  • For Users:
    • Identity and Contact Details: Name, email, phone number.
    • Booking & Enquiry Details: Event preferences, requested dates, venue selections.
    • Communications: Messages exchanged with us or Venues.
  • For All Users:
    • Device and Usage Data: IP address, device type, browser, interactions, and analytics data collected through cookies and similar technologies.

3. How We Collect Information

  • Directly from You: When you create an account, make an inquiry or booking, or upload content.
  • Automatically: Through cookies, pixels, and analytic tools as you interact with the Platform.
  • From Third Parties: Including publicly available sources, third-party listings, reviews, and data providers.

4. How We Use Your Information

We use personal information to:

  • Provide our services and operate the Platform.
  • Facilitate enquiries, bookings, offers, and communication between Users and Venues.
  • Verify identity and manage accounts.
  • Improve our services through usage insights and analytics.
  • Train and enhance AI features in a privacy-compliant and de-identified manner.
  • Send service-related and marketing communications (which you can opt out of).
  • Meet our legal obligations.

5. Use of AI and Machine Learning

We use Artificial Intelligence (AI) and automated decision-making tools to improve user experience and streamline services. These tools may:

  • Assist in writing or enhancing Venue listings.
  • Match Users to suitable Venues.
  • Generate aggregated reviews based on publicly available data.

Key Points:
  • Transparency: Any AI-generated content is reviewed before publication.
  • Responsibility: You remain solely responsible for validating and correcting AI-assisted content before it appears on your profile.
  • Training Data: De-identified or aggregated data may be used to improve AI performance.
  • Right to Object: You may request human intervention or opt out of automated processing that significantly affects you (see Section 8).

6. Disclosure of Your Personal Information

We do not sell personal information. We may share it with:

  • Users and Venues: For booking, enquiry, and communication purposes.
  • Service Providers: Including cloud hosting, payment processors, AI infrastructure, analytics, marketing platforms, and support services. These parties are contractually bound to maintain confidentiality and data protection.
  • Legal Authorities: Where required by law, to prevent fraud or enforce our Terms.

7. International Data Transfers

Your data may be processed or stored by service providers located outside Australia (e.g., in the United States, Singapore, or the European Union). When this occurs, we:

  • Ensure appropriate data protection agreements are in place.
  • Only use providers that comply with equivalent privacy standards (e.g., Standard Contractual Clauses, or other legally recognised frameworks).

8. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or outdated information.
  • Erasure: Request deletion, subject to retention obligations.
  • Object to Processing: Particularly to automated decision-making or profiling that significantly affects you.
  • Withdraw Consent: At any time for marketing or optional features.

To exercise these rights, contact us at: [email protected]


9. Data Retention

We retain your data:

  • While your account is active, and
  • For up to 7 years after termination for legal, tax, and auditing purposes.

We will securely delete or de-identify your data when it is no longer required.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, personalise content, and analyse Platform usage. You may manage cookies in your browser settings. Some features may not function properly if cookies are disabled.

11. Data Security

We implement robust administrative, technical, and physical safeguards to protect your data from unauthorised access, misuse, loss, or alteration. These measures include encryption, secure data storage, and access controls. However, no system can be guaranteed to be 100% secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or service enhancements. For material changes, we will notify you via email or prominently on the Platform. Continued use of the Platform after updates constitutes acceptance.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact:

Email: [email protected]

If you're not satisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.