Terms & Conditions

1. About These Terms

These Terms and Conditions ("Terms") are a legally binding contract between you (the "Venue") and WWW.COM MEDIA PTY LTD (ABN 78 090 045 300) ("10 of The Best", "we", "us").

These Terms govern your use of our online platform, including our website (www.10ofthebest.com.au), mobile applications, and related services (the "Platform").

By creating an account or using the Platform, you acknowledge you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old to use the Platform.

2. Key Definitions

• Aggregated Reviews:

  Ratings or summaries derived from publicly available reviews and processed using algorithms or third-party systems.

• AI Features:

  Tools using artificial intelligence or machine learning to assist Content creation, recommendations, or automated decisions.

• Booking:

  A confirmed reservation made by a User with a Venue using the Platform's Booking Feature.

• Booking Feature:

  The tool allows Users to make direct reservations with Venues.

• Content:

  Text, graphics, images, audio, video, software, and other materials on the Platform.

• Enquiry:

  A request for information sent by a User to a Venue through the Platform.

• Offer:

  Special promotions or packages created by a Venue and displayed on the Platform.

• Profile:

  The webpage(s) you create to describe your Venue and rentable spaces ("Restaurants").

• Restaurant:

  Any premises or facility you lawfully control and list on the Platform.

• Third-Party Data:

  Data sourced from publicly available or third-party platforms.

• User:

  Person or entity using the Platform to find and contact Venues.

• Your Content:

  Content you submit or publish on the Platform.

3. Our Services: An Intermediary Platform

3.1 We provide an online Platform to advertise your Venue and connect you with Users for Enquiries, Bookings, or Offers.

3.2 We act only as an intermediary and are not a party to contracts between you and Users. We are not booking agents, brokers, or insurers.

3.3 You are solely responsible for managing your bookings, fulfilling offers, and all contracts with Users.

4. Your Obligations as a Venue

4.1 Respond promptly and accurately to all Enquiries and Booking requests.

4.2 Ensure Profile information is true, accurate, current, and not misleading.

4.3 Prices and Offers must be accurate and honoured as stated.

4.4 Comply with all applicable laws, including safety, licensing, and regulations.

5. Booking and Offer Features

5.1 Booking Feature creates a direct contract between you and the User. You manage bookings fully.

5.2 You are responsible for all Offer content and must honour valid Offers. We publish Offers but do not endorse them.

6. Service Fees and Payments

6.1 We charge a flat, non-refundable subscription fee (monthly, quarterly, half-yearly, yearly) with no commission on bookings.

6.2 Additional Fees: Optional sponsored, promotional, or add-on services may incur extra fees. Prices vary by requirement and will be clearly disclosed before acceptance.

6.3 GST applies to all invoices.

7. Your Content and Intellectual Property

7.1 We own intellectual property rights in the Platform and Content, licensed to you for use under these Terms.

7.2 You own rights in Your Content and grant us a license to use it for operating and promoting the Platform.

7.3 You warrant you have rights to Your Content and it does not infringe third parties or laws.

7.4 AI-generated Content is your responsibility to review and validate before publishing.

7.5 We may use anonymised AI outputs to improve the Platform but disclaim ownership of your AI-generated content.

8. Privacy, Data, and AI

8.1 Your privacy is governed by our Privacy Policy.

8.2 AI Features assist with content creation but may produce errors. You must review AI-assisted Content.

8.3 You must only use data from the Platform to respond to legitimate enquiries or bookings and not for unsolicited marketing.

9. Disclaimers and Limitation of Liability

9.1 The Platform is provided "as is." We do not guarantee uninterrupted or error-free service.

9.2 We do not warrant accuracy or legality of AI-generated Content or Aggregated Reviews. Use independently.

9.3 Third-party or publicly sourced data may be inaccurate; we disclaim liability.

9.4 We do not vet Users and are not responsible for their conduct or ability to pay.

9.5 To the fullest extent permitted by law, we exclude liability for indirect or consequential damages.

9.6 Australian Consumer Law rights remain unaffected.

10. Indemnification

You indemnify us against claims, damages, and costs arising from your breach of these Terms or use of the Platform.

11. Changes to Terms

We may update Terms with reasonable notice. Continued use means acceptance of changes. You may deactivate your account if you disagree.

12. Termination

12.1 You may cancel your subscription with 30 days' notice; fees apply during the notice period.

12.2 We may terminate your account for material breaches with notice unless immediate action is required.

12.3 Early Termination Fee applies for fixed-term subscriptions, calculated as 50% of remaining fees.

13. Ratings, Reviews, and Listings

13.1 Aggregated Reviews are algorithmic summaries of public data; accuracy is not guaranteed.

13.2 You may claim or request removal of third-party generated listings, subject to validation.

14. General Provisions

14.1 Governed by New South Wales law with exclusive jurisdiction.

14.2 Severability: unenforceable provisions don't affect others.

14.3 Contact: [email protected]